TERMS OF SALE

M2C Studio provides product pricing to Trade customers upon receiving a request for quote. Quotes are valid for 30 days. All pricing is subject to change thereafter.

M2C Studio orders will only be accepted via email. Customer will be asked to sign M2C Quote verifying all listed specifications are correct. A 50% deposit is required for all orders. Unsigned quotes and/or non-payment of deposit will delay processing of the order.

M2C Studio accepts payment via credit card (payment link provided to customer via email), check, and wire transfer. A 50% deposit is required to place an order. Orders will not be processed until payment is received. Upon order completion, a Final Invoice with payment link will be sent to email on file for the order. Payment of remaining balance must be received within 10 days. A $100 stocking fee will be added to the invoice every additional 10 days that payment is not received. Order, along with deposit, will be forfeited if outstanding balance is not paid within 30 days. Orders will not ship until remaining balance (and any additional incurred fees) has been paid. 

Lead times vary with each product and are subject to change due to production scheduling and material delays. M2C Studio will provide an estimated ship date for orders as one becomes available (usually 3 weeks from the time an order is placed). Provided ship dates are only an estimation. 

Expedited orders – If an order is needed by a certain date, it is customer’s responsibility to relay that to M2C Studio when the order is submitted. Customers may request to have an order expedited within 48 hours of paying deposit. Requests will be handled on a case-by-case basis. Additional processing fees may apply. 

All information regarding your order (inquiries, questions, modifications, shipping change, etc.) must be in writing and communicated through M2C Studio Customer Service (cs@m2cstudio.com). M2C Studio shall not be held responsible for any order discrepancies regarding information not relayed directly through M2C Studio Customer Service email.

Customers are asked to verify shipping address when the order is placed. Any change must be communicated to M2C Studio Customer Service (cs@m2cstudio.com). M2C Studio shall not be held responsible for any fee’s associated with the reconsignment of a shipment if Customer Service was not notified of address change prior to receiving final payment for the order. 

Immediately upon receipt, your order should be inspected to ensure that it was accurately received and that there is no obvious or concealed damage from shipping. Claims on missing, incorrect, or damaged merchandise must be made within 15 days of receipt.

M2C error – If order is received partially or completely incorrect from specifications listed on the quote, M2C Studio will rectify.

Customer error – If goods are damaged due to improper handling/installation, M2C Studio shall not be held responsible for any costs associated with repair or replacement of an item. 

Photographs must be submitted showing damage or incorrect product.

If your order is damaged in shipping, carriers require that all packing materials be kept for representative to inspect the goods.

We recommend using a professional installer. Installation hardware and assembly instructions are included. M2C Studio will not assume any responsibility for damages incurred by improperly handled/assembled products.

Any changes or cancellations must be made within 24 hours of paying the deposit. All returns must be authorized by M2C Studio Customer Service (cs@m2cstudio.com) and are authorized at our discretion. 

Shall a return be necessary, M2C Studio will provide shipping label and assist with scheduling a pick-up. M2C Studio shall not be held responsible for any costs relating to a return shipment without prior authorization given by customer service.